Global Customer Experience Intern

Are you passionate about understanding customers, analyzing data, and turning insights into meaningful improvements? Schneider Electric’s Process Automation Line of Business is seeking a Global Customer Experience Intern to work directly with the Head of Global Quality Operations and Customer Experience. In this role, you will explore Customer Experience practices across Schneider Electric’s Industrial Automation Business Unit and help develop a comprehensive plan for implementing those practices within Process Automation Global Quality. You will analyze customer satisfaction feedback, identify trends and improvement opportunities, create visual metrics, and present recommendations to global business leaders. What will you do? Research the Industrial Automation Customer Experience network, tools, practices, metrics, and requirements. Assess which Customer Experience practices are already implemented within Process Automation Global Quality. Identify gaps and develop a prioritized implementation roadmap. Analyze customer satisfaction surveys using Medallia. Create Customer Experience dashboards and visualizations using Power BI. Use Microsoft Copilot and PowerPoint to support research, analysis, communications, and executive presentations. Collaborate with colleagues across functions, regions, and cultures. Begin implementing priority elements of the Customer Experience roadmap. Present your findings, progress, and recommendations to global leadership. What qualifications will make you successful? Currently pursuing a bachelor’s degree, with an expected graduation date no later than Spring 2029. Strong interest or experience in Customer Experience. Interest in quality, marketing, analytics, or process improvement. Strong research, data analysis, visualization, and communication skills. Ability to collaborate in a global, cross-functional environment. Familiarity with Medallia, Power BI, Microsoft Copilot, or PowerPoint is highly valued. Fluent written and spoken English. Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future. Available to work a maximum of 17.5 hours per week during the spring semester, with most of the hours being in office What's in it for me? Direct mentorship from a global quality and Customer Experience leader. Experience working on a high-visibility global initiative. Hands-on exposure to customer satisfaction analytics and Voice of Customer practices. Opportunities to develop executive presentations and recommendations. Experience with global, cross-functional, and cross-cultural collaboration. The potential to continue the internship based on performance, business needs, and program requirements. Ready to gain experience that matters? Apply today and start building your future with us! #secareers At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 23.00 - USD 27.50 per hour. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.