Help Desk Support Technician
Redhorse
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $80K to $90K
- a year
- Location
- Alexandria, VA
- Work style
- Hybrid
- Posted
- Oct 7
- 13 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Redhorse
Information technology and services · 201 to 500 employees
Redhorse transforms the way government uses data and technology.
What you'll do
- Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
- Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
- Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
- Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
- Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
- Provision, deploy, and maintain laptops, peripherals, and client software images.
- Assist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.
Key skills
SharePoint OnlineMicrosoft 365troubleshootingtechnical supportSharePoint development
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
About the Role
Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.
In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you.