Information Technology (IT) Support Specialist
Eventide Senior Living Communities
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- Location
- Lincoln, NE
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 16
- 3 days ago
Career path
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About the company
Eventide Senior Living Communities
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Provide front-line IT support by handling help desk calls and tickets, troubleshooting devices and software, and maintaining hardware, inventory, and network security.
- Document systems and maintenance, coordinate with vendors, and provide updates to internal customers.
What you need
- An associate degree or formal education in systems administration (technology) is preferred, or equivalent work experience.
- Windows Active Directory and experience managing workstations, Microsoft Office, Windows virtual server environments, virtual desktop environments, and SharePoint are preferred.
- Education: an associate degree
Key skills
systems administrationWindows Active DirectoryMicrosoft OfficeWindows virtual server environmentvirtual desktop environmentSharePointnetwork security
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Read the full posting here
The Information Technology (IT) Support specialist is a fully on-site role based out of our Lincoln, NE location. This role serves as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolves issues and provides front line support and best possible customer service in a timely manner. Works with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.
ESSENTIAL FUNCTIONS:
Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
Travel to sites and perform on-site maintenance.
Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
Install and configure software in accordance with department policies and procedures.
Maintain software and hardware inventory.
Help maintain network security across organization.
Complete and maintain project work as assigned.
Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
Coordinate with outside vendors as needed.
Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
Be a part of a rotating on-call schedule.
Available for after hours or emergency assistance based on need.
EDUCATION AND EXPERIENCE:
Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
Windows Active Directory experience preferred.
Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.