Library Support Specialist- Digital Equity
Waubonsee Community College
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- Location
- Aurora, United States
- Job type
- Full time
- Posted
- Oct 24
- 1 day ago
Career path
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About the company
Waubonsee Community College
2 to 10 employees
What you'll do
- Provide service to library users face-to-face, over the phone, and via email and LiveChat
- Assist students in navigating library services, college resources, and academic technologies
- Circulate library materials and manage study room reservations
- Provide technology assistance for computers, personal devices, printers, WiFi, and assistive technology
- Instruct and assist students in using language support and assistive technologies
- Assist with digital literacy instruction, workshops, and resources
- Document recurring technology barriers and share findings to inform service improvements
- Monitor library technology and report hardware and software issues
Key skills
Digital literacyAcademic technologiesAssistive technologyLanguage supportDigital accessibilityCanvas LMSCustomer serviceScreen readersText-to-speechSpeech-to-textTranslation toolsTechnology assistance
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Read the full posting here
Reporting to the Student Technology
and Library Services Manager, the Library Services Specialist - Digital Equity
provides front-line library and student technology services that promote
equitable access to library resources, spaces, academic technologies, and
college services. Through technology guidance, digital literacy instruction,
and individualized support, this position helps students overcome barriers to
access and develop the skills and confidence necessary for academic engagement
and success.
Responsibilities
Provide high-quality, equitable service to all library users face-to-face, over the phone, and via email and LiveChat; Assist students in navigating library services, college resources, and academic technologies.
Circulate library materials, including books, media, course reserves, interlibrary loan items, and loanable technology; manage study room reservations for the campus libraries.
Provide technology assistance, including support for computers, personal devices, printers, WiFi, and assistive technology tools; guide students in navigating the Canvas LMS, publisher materials and courseware, mywcc, and student email.
Instruct and assist students in using language support and assistive technologies to engage with course content and college resources, including translation tools, text-to-speech, screen readers, transcription, and speech-to-text applications.
Assist with the development and delivery of digital literacy instruction, workshops, and resources, and provide individualized support to help students build skills and confidence in using academic technologies.
Participate in ongoing assessment of student technology through a digital equity lens, with attention to accessibility, usability, and language access; document recurring barriers students encounter and share findings to inform service and program improvements; identify and recommend emerging tools that may improve access and outcomes for students.
Provide staff training on library policies, procedures, technology, and customer service standards.
Monitor the operation of technology in the libraries; identify and report hardware and software issues promptly.
Engage in ongoing professional development in digital equity, digital literacy, language support and assistive technologies, and digital accessibility.
Contribute to a collaborative culture through engagement in professional development, training, and active involvement in college-wide initiatives.
Perform duties and complete projects as assigned by the Student Technology and Library Services Manager.