Patient Services Coordinator (Therapy Care Center)

Patient Services Coordinator (Therapy Care Center) Vacancy ID 13017 Pos. Category Administrative and Office Support Job Location : Street 801 N. Broadway # of Hours 40.00 Job Locations US-MD-Baltimore Pos. Type Regular Full Time Department : Name Care Centers/Registration Overview The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner. Responsibilities Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner. Collect patient and treatment information, provide cost estimates, and determine patient liability, Help to establish and coordinate payment arrangements with non-par payer sources Process various types of insurance for a clinic(s)/provider(s). Maintain a general and updated understanding of insurance requirements as they relate to the Care Center. Retrieve and assesses system information related to insurance authorization for patient services from the Patient Access department. Assist supervisor with training new Patient Services Specialist staff. Perform all duties of the Patient Services Specialist and serve as a backup as needed. Qualifications EDUCATION: High School diploma, GED, or equivalent required. EXPERIENCE: Minimum 1 year of relevant experience, with a focus on scheduling, registration, and administrative support in a medical/healthcare setting, required. Options Apply for this job online Apply Share Refer a friend Refer a friend Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed JOIN OUR TALENT COMMUNITY Not ready to apply? Connect with us Application FAQs Software Powered by ICIMS www.icims.com