Patient Services Specialist (Care Center/Registration)
Kennedy Krieger Institute
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- Pay
- $37K to $60.3K
- a year
- Location
- Baltimore, MD
- Job type
- Full time
- Posted
- Oct 26
- 1 day ago
Career path
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About the company
Kennedy Krieger Institute
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Collect co-pays, provide receipts, and account for collected cash and payments
- Obtain information for registration and financial documentation to complete check-in
- Answer phones, direct calls, take messages, return calls, and provide follow-up
- Provide routine financial benefits
- Monitor Epic work que for tracking internal/external consults
- Perform advanced clerical or administrative tasks
- Process transactions and select or devise steps to complete assignments
What you need
- High School diploma, GED, or equivalent required.
- Experience in customer service, administrative support, or other related area preferred.
- Education: a high school diploma
Key skills
customer serviceadministrative support
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Read the full posting here
Patient Services Specialist (Care Center/Registration)
Vacancy ID
13088
Pos. Category
Administrative and Office Support
Job Location : Street
801 N. Broadway
# of Hours
40.00
Job Locations
US-MD-Baltimore
Pos. Type
Regular Full Time
Department : Name
Care Centers/Registration
Overview
The
Patient Services Specialist
performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities
Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
Obtain required information for both registration and financial documentation needed to complete the check-in process.
Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
Provide routine financial benefits.
Monitor Epic work que for tracking internal/external consults.
Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.
Qualifications
EDUCATION:
High School diploma, GED, or equivalent required.
EXPERIENCE:
Experience in customer service, administrative support, or other related area preferred.
Minimum pay range
USD $36,955.98/Yr.
Maximum pay range
USD $60,296.50/Yr.
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