Plumbing Service Technician

Apply Job Type Full-time Description Residential Service Plumber Roanoke, VA Description Ostrom Electrical Plumbing Heating & Air is seeking a skilled and dependable Residential Service Plumber to join our team! In this role, you will diagnose, repair, install, and maintain residential plumbing systems, fixtures, and equipment, delivering excellent service and a 5-star customer experience on every call. We offer amazing benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off and paid holidays, a company vehicle, tools allowance, uniforms, and ongoing technical training and career advancement opportunities. What You'll Do Perform maintenance and service calls as directed by dispatch Arrive on time to your first call each day and keep every customer updated with accurate ETAs Use the expectation card on arrival to walk the customer through what to expect during the call Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs Share information and pricing on service agreements, accessories, and other comfort improvements Debrief with dispatch after each call and communicate any parts used for replenishment Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections Return defective warranty parts and unused inventory to the branch Accurately complete all required documentation, including checklists and hours/materials used Maintain a professional image in company-approved uniform at all times Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader Requirements What We're Looking For A motivated, goal-driven, team-oriented licensed professional Comfortable earning through a performance-based pay structure Strong communication and interpersonal skills with a genuine desire to exceed client expectations Someone who takes pride in clean, done-right work Requirements 2+ years of residential plumbing service experience Active Virginia plumbing license (Journeyman or Master) per state requirements Ability to diagnose and repair a wide range of plumbing systems and fixtures Willingness to participate in an on-call rotation Valid driver's license and insurable driving record Strong communication and customer service skills High school diploma or GED equivalent Must be 18 years of age or older to apply