RigCLOUD Customer Success Specialist
Nabors Industries
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- Location
- Houston, TX
- Job type
- Full time
- Posted
- Oct 26
- 2 days ago
Career path
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About the company
Nabors Industries
Oil & energy · 10,001+ employees
What you'll do
- Serve as a trusted advisor and primary point of contact for customers
- Drive adoption, retention, and expansion of the RigCLOUD platform
- Proactively identify risks
- Resolve complex challenges
- Deliver measurable value to field and office stakeholders
What you need
- 4+ years of oil & gas industry experience, with demonstrated expertise in customer-facing or field operations roles
- Exceptional communication skills, written and verbal, with the ability to present complex information clearly to executive, technical, and field audiences alike
- Proven ability to navigate organizational change and adapt strategies in dynamic, fast-paced operational environments
- Results-oriented with a track record of independently managing complex customer relationships and delivering measurable outcomes
- Deep knowledge of industry trends, emerging technologies, and oilfield operations, with the ability to serve as a subject matter expert for customers and internal teams
- Strong analytical and problem-solving skills, with the ability to diagnose complex operational issues and drive resolution across internal and customer teams
- Demonstrated initiative in identifying process gaps and developing scalable solutions that improve team efficiency and customer outcomes
- Ability to manage competing priorities and perform effectively under pressure, maintaining professionalism in high-stakes customer situations
- Commitment to delivering high-quality work with meticulous attention to detail across reporting, documentation, and customer deliverables
- Strong sense of ownership and accountability, with a demonstrated ability to lead customer engagements from kickoff through long-term retention
- Advanced knowledge of RigCLOUD capabilities and configuration, with the ability to advise customers on optimization strategies and identify expansion opportunities
- Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.
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Read the full posting here
Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to join our RigCLOUD team. In this senior role, you will serve as a trusted advisor and primary point of contact for a customers, driving adoption, retention, and expansion of the RigCLOUD platform. You will leverage deep industry knowledge and customer success expertise to proactively identify risks, resolve complex challenges, and deliver measurable value to both field and office stakeholders.