Scheduling Agent (Dispatcher)

Scheduling Agent Position Summary We are seeking a detail-oriented and organized Scheduling Agent to manage installation and service appointments efficiently. This role is essential to ensuring schedules are optimized, customers are informed, and field personnel have the resources needed to complete jobs on time. The ideal candidate is a strong communicator who thrives in a fast-paced environment, can prioritize multiple tasks, and enjoys working collaboratively across departments. What You’ll Do Coordinate and Optimize SchedulesSchedule confirmed installation orders, service tickets, and other assigned jobs according to established procedures. Optimize daily schedules by grouping appointments geographically, minimizing drive time and technician overlap, and maintaining an appropriate daily workload for field personnel. Ensure customer breakdowns are scheduled for completion within 48 hours, coordinate annual inspections, review pending orders, and prioritize scheduling activities to support efficient field operations. Communicate with Customers and Internal TeamsContact customers 24–48 hours before scheduled appointments to confirm service details, document all communications and outcomes in the client database, and escalate customer complaints as needed. Collaborate with sales, field management, logistics, permitting, and scheduling leadership to support regional goals, coordinate parts and equipment, manage staffing and PTO coverage, and minimize unnecessary overtime. Maintain Daily Scheduling OperationsReview pending orders, distribute outstanding support tickets, schedule installable orders, clear schedules affected by technician call-outs, and manage incoming scheduling calls and voicemails as assigned. Maintain service contract job reporting, follow established scheduling procedures, and adhere to company health, safety, security, and operational standards while supporting changing business needs. Why Join Acorn Stairlifts? ✔ Paid training and ongoing development ✔ Competitive pay ✔ Health. Dental & Vision Insurance ✔ 401(k) with Company Match ✔ Paid Time Off and Paid Holidays ✔ Career advancement opportunities What We’re Looking For High school diploma or GED, 2–3 years of related experience or training, or an equivalent combination of education and experience. Strong computer skills and the ability to learn scheduling systems and client databases. Excellent organizational, analytical, communication, and interpersonal skills. Ability to prioritize competing tasks, manage changing schedules, and work effectively under pressure. Strong attention to detail and a commitment to accuracy and follow-through. A team-oriented mindset, professional communication style, and commitment to ethical conduct. Reliability, adaptability, and the ability to maintain a consistent work schedule. Why Join Our Team? Join a collaborative team where your organizational skills and attention to detail help deliver a positive customer experience and keep daily operations running smoothly. Apply today and begin a rewarding career with Acorn Stairlifts. Acorn Stairlifts is an Equal Employment Opportunity company.