Service Advisor

Service Advisor Wallwork Truck Center – Fargo, ND $65k-$75k/yr. – salary position with a base pay and incentives. Monday-Friday, 8:00 AM – 5:00 PM Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team. In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you! Qualifications Education & Experience High school diploma or GED required. At least two years of mechanical or service-related experience Skills & Abilities Valid driver's license and acceptable driving record. Strong customer service and communication skills. Leadership skills and the ability to guide, support, and mentor team members. Ability to read, understand, and follow instructions and procedures. Ability to work independently, manage multiple priorities, and remain professional in stressful situations. Strong organizational skills and attention to detail. Responsibilities Welcome customers promptly and provide a friendly and professional experience. Listen carefully to customers’ concerns and understand their service needs. Recommend appropriate diagnostic services and repairs based on customer concerns. Prepare accurate estimates for labor and parts using established guidelines. Clearly explain recommended repairs, additional work, associated costs, and estimated completion times. Build and maintain positive, long-term customer relationships. Schedule service appointments using approved dealership systems and procedures. Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion. Monitor work in progress and follow up to ensure repairs are completed as scheduled. Review completed work to help ensure repairs meet quality standards and customer expectations. Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems. Benefits: Health insurance, effective upon hire Dental and Vision insurance 401(k) and profit-sharing plan with 3% employer match HSA with employer contribution Voluntary benefit options Paid time off (PTO), including 7 paid holidays Employee assistance program (EAP) Employee discounts and special events Advancement opportunities