Supply Chain Specialist I

Supply Chain Specialist I Position Summary Location: Logan, UT Wage: $15.75 The Supply Chain Specialist is responsible for the end-to-end execution of outbound and inbound logistics and technical inventory preparation, with a primary focus on Self-Service deployments. This position ensures that the right equipment is delivered to the right place, at the right time. This role prepares and ships programmed, labeled, plug-and play equipment directly to our customer sites for self-installation, and serves as a point of contact for clients on Self-Service order status and shipment tracking. It also supports Utah technicians and, as needed, techicians nationwide with equipment and parts. Core Responsibilities 1. Self-Service Preparation & Fulfillment • Self-Service Kit Preparation: Build, program, label, and package plug-and-play equipment kits so customers can install without a technician visit, following Self-Service deployment standards. • Equipment Programming: Coordinate and execute internal programming requests, ensuring digital configurations are correctly mapped to physical units prior to shipment. • Direct-to-Customer Shipping: Fulfill Self-Service shipments directly to customer sites, taking ownership of accurate contents, on-time arrival, and installation readiness. • Quality Checks: Verify kit contents, configuration, and labeling before shipment to reduce failed installs, shipping errors, and returns. • Returns & Exceptions: Process returns, replacements, and RMAs for Self-Service equipment, and coordinate with support and planning teams to resolve shipment or equipment issues. 2. Logistics, Technician Support & Client Communication • Demand Execution: Generate and release Transfer Orders (TOs) for Utah technicians based on confirmed site visit demand, ensuring inventory is available at least 24 hours before the scheduled visit. Supply non-inventory parts to technicians across the country, and fulfill other TOs as needed. • Inbound Management: Physically receive inbound packages, verify contents against manifests, and immediately process receipt transactions in NetSuite. • Tracking & Transparency: Maintain 100% data integrity by accurately entering tracking data for all outbound shipments into NetSuite, and communicate any delays to planning teams. • Zendesk Client Support: Respond to client inquiries in Zendesk regarding Self-Service work, including order status, shipment tracking numbers, delivery timing, and equipment questions. Provide accurate, timely responses and escalate unresolved issues to the appropriate team. 3. Inventory & Technical Readiness • Technical Readiness: Organize specialized inventory within programming stations and document all internal movement through bin transfers in NetSuite. • Cycle Counting: Perform physical cycle counts as directed by Inventory Control to support auditing, reconciliation, and loss prevention. • SOP Adherence: Execute all fulfillment, logistical, and technical configuration processes in strict accordance with documented Standard Operating Procedures (SOPs). 4. Warehouse Standards & Facility Management • Operational Maintenance: Perform daily cleaning, sweeping, and organizing tasks to maintain a high-standard warehouse environment. • Asset Organization: Take ownership of the organization and cleanliness of general storage areas and specialized technical configuration zones. • Cross-Functional Support: Contribute to inbound processing during high-volume periods and assist with general fulfillment tasks to ensure total team coverage. Physical Ability: Must be able to lift and move up to 30 lbs and stay active to maintain an organized warehouse. Technical Aptitude: Must be comfortable using computers and ready to learn NetSuite and Excel; you should feel confident following instructions to program or configure technical equipment. Strong Communication: Ability to give clear updates to the team, report any issues quickly, and stay organized with digital tracking.