Technology Technician - Nexus in Middlesex County (NJ)

TECHNOLOGY TECHNICIAN – Nexus in Middlesex County (NJ)nMCP SFM, LLCnLOCATION: Edison, NJnDEPARTMENT: INFORMATION TECHNOLOGYnREPORTS TO: OPERATIONS DIRECTORnSTATUS: FULL-TIME (NON-EXEMPT)nnABOUT THE COMPANY:nNexus in Middlesex County (NJ) is a premier sport, recreation and entertainment district focused on improving the health and economic vitality of Eddison, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. nNexus in Middlesex County (NJ) is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.nSFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.nPOSITION SUMMARY:nThe Technology Technician is the on-site technical lead for venue operations and live events. This role supports venue technology systems across live event operations and day-to-day facility needs. The person in this role serves as the primary on-the-ground resource during events and helps make sure venue technology is ready, working, and supported when it matters most.nESSENTIAL DUTIES AND RESPONSIBILITIES:nnServe as the on-site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holdersnSupport venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technologynKnow how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arisenAct as the first escalation point for event-day technology issues and know when and how to involve outside vendors or internal support resourcesnCoordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after eventsnHelp document issues, support consistent standards, and improve long-term supportability across venuesnEvent technology is ready before doors open and stays operational throughout the eventnVenue teams know who to call for technology support and issues are resolved quicklynTechnology support becomes more consistent, documented, and scalable across venuesnAll other duties as assigned by managementnnMINIMUM REQUIREMENTS:nn2 years of experience in help desk or IT support in a client/server environment preferrednExperience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast-moving environmentnWorking knowledge of AV systems, WiFi, network cabling, event technology, and hands-on troubleshootingnStrong project management and customer service skills, with the ability to stay calm under pressure, solve problems quickly, and communicate clearly with both technical and non-technical stakeholdersnExperience coordinating vendors and supporting technology in operational or guest-facing environmentsnExperience supporting HP and Apple hardwarennWORKING CONDITIONS AND PHYSICAL DEMANDS:nnPerform office tasks including typing, filing, and phone usagenSit for extended periods while operating a computernBend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needednLimited exposure to physical risk; work is normally performed in a typical office environmentnFacility has intermittent noisen