Unauthorized Disputes Investigations Specialist

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned *Position level based on experience and ACE promotion program completion Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an Equal Opportunity Employer * At least 18 years of age * High School Diploma or Equivalent * Customer service experience preferred * Prior case management, collection, or investigation experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision * Detail oriented and ability to organize and prioritize * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy