Application Support Engineering Associate

About the company

DTCC

Financial services · 5,001 to 10,000 employees

What you'll do

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
• Verify analyses performed by team members and implement corrective actions required to prevent recurrence of incidents and production issues.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks to ensure accuracy and operational readiness.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot application issues and escalate as required.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises and unplanned outages, providing Business Continuity Management (BCM) evidence as required.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve monitoring, alerting, and operational efficiency.
• Partner with development teams throughout the software development lifecycle to provide operational support input, production readiness reviews, and reliability best practices.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities in accordance with established procedures.
• Provide Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives.
• Utilize Git and Bitbucket for source code management activities, including reviewing repositories, managing branches, analyzing code changes, and supporting deployment processes.
• Leverage Jenkins and CI/CD pipelines to support automated application deployments, release management, environment validation, and operational troubleshooting.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution activities across infrastructure, middleware, database, and development teams.
• Participate in on-call support rotations and incident response activities, including high-severity production incidents and post-incident reviews.
• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

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