Dispatcher I
HTS Engineering
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- Location
- Houston, TX
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Oct 29
- Today
Career path
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About the company
HTS Engineering
Construction · 1,001 to 5,000 employees
What you'll do
- Take client service calls and open jobs as needed following all proper procedures
- Check work orders for proper addressing, labor hours, numbers and dates before billing
- Schedule calls along with all previously scheduled work
- Dispatch techs on previously scheduled maintenance and service calls
- Verify times and job status; create job number and job file
- Dispatch both emergency and scheduled work
- Order filters for monthly maintenance as needed for technician/driver pick up
What you need
- 1+ years customer service background
- General computer skills including Microsoft Word and Excel
- High School Diploma or equivalent (preferred)
- Previous HVAC industry experience (preferred)
Key skills
customer serviceGeneral computer skillsMicrosoft WordExcelHVAC industry experience
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Read the full posting here
Essential Duties & Responsibilities:
• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
Qualifications:
• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus
• 1+ years customer service background required
• General computer skills including Microsoft Word and Excel