E-Commerce Specialist (Business Success)

Responsibilities but not limited to: Analyze the workflow and integration between the systems and look for opportunities for improvement Communicate directly with solution providers to improve and/or solve complex technical issues Respond to Jira tickets and (IT ticketing System) to solve and define technical issues with VTEX , Autostore & B1. Create and manage internal user guides for VTEX, Autostore & B1 Optimize site functionality and navigation to enhance user experience leading to increased conversion rates Identify and analyze customer behavior trends, sales data, website traffic using Google Analytics to broaden business opportunities Collaborate with the sales team to align e-commerce strategies with overall sales goals Partner with the customer support team to address issues and improve the overall customer experience Qualifications / Skills: Bachelor's degree preferred (not required) IT knowledge, especially front-end and back-end e-commerce systems 3-5 years of relevant IT/e-commerce experience preferred Knowledge of e-commerce platforms (e.g., VTEX, Shopify,) and proficiency in digital marketing tools (e.g., Google Ads, Facebook Ads) Strong analytical skills with the ability to interpret data and make data-driven decisions. Experience with Google Analytics or other metrics platform preferred Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams Bilingual in Korean and English preferred Benefits: Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy 401 (k) Retirement Plan with up to 5% match per company policy Life Insurance and AD&D (Accidental death & Dismemberment) per company policy BTA Insurance (Business Travel Accident Coverage) Company provided lunch Paid-time off (PTO) and Paid Holidays per company policy Celebration & Condolence Benefits per company policy Smart Card: Earn additional 4 points to the standard $1 = 1 point Holiday Gift certificates per company policy FSA (Flexible Spending Account) per company policy DCFSA (Dependent Child Care Spending Account) per company policy Work Hours: Mon to Fri, 8:30 AM - 5:30 PM Salary Range: $72,150 - $107,200 *Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.