Hospitals and Health Care · 501 to 1,000 employees
The Department of Anesthesia and Perioperative Care at UC San Francisco is a pioneering leader in providing outstanding, state of the art healthcare that is equitable and inclusive. In alignment with the wider UCSF mission to advance health worldwide, we are committed to optimizing perioperative outcomes, training the next generation of anesthesiology leaders, and translating discoveries to benefit the health and life of our patients and the wide range of communities we serve.
Consistently ranked in the top ten nationally in NIH-funded research, important discoveries by our department include the first use of CPAP in premature infants, key contributions to the pharmacology of muscle relaxants and inhaled anesthetics, first demonstration of intraoperative transesophageal echocardiography, and many others [https://anesthesia.ucsf.edu/anesthesia-timeline-fullscreen]. We have robust research programs, spanning the range from ion channel structure and function, to clinical and translational research [https://anesthesia.ucsf.edu/welcome-ucsf-anesthesia-research].
Our trainees have become leaders across the country. We are particularly proud of our residency program [https://anesthesia.ucsf.edu/education-program-ucsf-department-anesthesia], which provides unequaled diversity of experience in a major university medical center (UCSF Helen Diller Medical Center at Parnassus Heights), the San Francisco Veterans Hospital, Zuckerberg San Francisco General Hospital, Mount Zion Hospital, the UCSF Orthopaedic Institute, and the UCSF Benioff Children's, Betty Irene Moore Women's and Bakar Cancer (NIH-designated Cancer Center) Hospitals in the Mission Bay neighborhood. We offer ACGME fellowships in Critical Care Medicine, Pain Medicine, Cardiac Anesthesia, Obstetric Anesthesia, Pediatric Anesthesia, Acute Pain and Regional Anesthesia, and many additional non-ACGME fellowships. Our faculty are dedicated to teaching, nurturing, and mentoring the next generation of leaders.
The Practice Coordinator Intern manages daily clerical operations, CRM communications, and telephone interactions while supporting clinical and management teams.
They are responsible for processing referrals, managing procedure authorizations, and ensuring the seamless flow of information across the unit.
What you need
Candidates must have a high school diploma with four years of experience or a college degree with six months of experience.
Strong computer skills, including proficiency in Microsoft Office and the ability to navigate patient record systems, are required.
The Practice Coordinator Intern (PCI) serves as the visible and crucial link
between the administrative team and the public, supporting the smooth
functioning of the practice and enhancing customer service. Working closely with
administrative, clinical, and management teams, the PCI performs a wide range of
clerical, communication, and coordination duties to support outpatient
operations.
The PCI maintains day-to-day clerical operations and communication processes
while adhering to UCSF House and Telephone Standards. The role requires
sensitivity to the needs of patients, staff, and providers, and contributes to
ensuring the seamless flow of information across the unit.
* Manage CRM communications
* Handle telephone interactions in accordance with UCSF standards
* Process referrals, including internal and incoming referrals
* Manage APeX in-baskets
* Perform scanning and filing tasks
* Oversee procedure authorizations
* Maintain daily clerical operations and communication processes
* Collaborate with administrative, clinical, and management teams
* Troubleshoot issues and prioritize tasks to support workflow efficiency
* Facilitate complex transactions as part of daily operations
* Contribute to the development and maintenance of Standard Workflows
RESPONSIBILITIES
N/A
QUALIFICATIONS
* High School graduate or equivalent with four years related experience; or
college degree and 6 months related experience; or equivalent combination of
education and experience.
* Strong computer skills, including basic keyboarding skills, and experience
with at least two Office-type software programs (i.e., Outlook, Word and
Excel). Proven ability to navigate through multiple patient records systems.
Able to sit at a computer terminal with telephone headphones for extended
period of time.
* Ability to analyze situations, prioritizes, and develops solutions and makes
recommendations.
* Ability to work with minimal supervision
* Ability to use good judgment and works independently, at times under the
pressure of deadlines
* Ability to access situations prioritizes workload, develop solutions and make
recommendations.
* Excellent customer service and communication/interpersonal skills, both over
the telephone and directly.
* Able to sit at a computer terminal with telephone headphones for extended
periods of time.
* Basic math skills required.
* Proven ability to deal with a wide variety of individuals;
* Ability to deal sensitively and effectively with patients.
* Excellent organizational and problem-solving skills.
* Strong writing skills to include the ability to compose, edit, and proof a
wide variety of documents.
* Demonstrated administrative/office coordination skills.
About UCSF
The University of California, San Francisco (UCSF) is a leading university
dedicated to promoting health worldwide through advanced biomedical research,
graduate-level education in the life sciences and health professions, and
excellence in patient care. It is the only campus in the 10-campus UC system
dedicated exclusively to the health sciences. We bring together the world’s
leading experts in nearly every area of health. We are home to five Nobel
laureates who have advanced the understanding of cancer, neurodegenerative
diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek
candidates whose work experience or community service has prepared them to
contribute to our commitment to professionalism, respect, integrity, diversity
and excellence – also known as our PRIDE values
[https://www.ucsf.edu/about/mission-and-values].
In addition to our PRIDE values, UCSF is committed to equity – both in how we
deliver care as well as our workforce. We are committed to building a broadly
diverse community, nurturing a culture that is welcoming and supportive, and
engaging diverse ideas for the provision of culturally competent education,
discovery, and patient care. Additional information about UCSF is available here
[https://diversity.ucsf.edu/].
Join us to find a rewarding career contributing to improving healthcare
worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability, age, protected veteran status, or other protected status under state
or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based
on UC policy.
Your placement within the salary range is dependent on a number of factors
including your work experience and internal equity within this position
classification at UCSF. For positions that are represented by a labor union,
placement within the salary range will be guided by the rules in the collective
bargaining agreement.
To learn more about the benefits of working at UCSF, including total
compensation, please visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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