Software Support Analyst Tier I
i3 Verticals
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- Location
- Canton, GA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 26
- 2 days ago
Career path
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About the company
i3 Verticals
Information technology and services · 1,001 to 5,000 employees
What you'll do
- Provide front-line technical support for software applications via phone, email and remote access
- Build and maintain effective relationships with team members, management, developers and clients
- Identify, troubleshoot and resolve application issues
- Communicate and escalate issues that cannot be resolved
- Document reported issues and task details; analyze gathered data
- Deploy and provide training on software applications to new and current clients
What you need
- High school diploma or equivalent
- Two years related experience
- Proficient understanding of computer and technical concepts
- Strong troubleshooting skills
- Strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
- Associate’s degree or higher from a college or university (preferred)
- 5-10% travel required
- Education: a high school diploma or an associate degree
Key skills
troubleshooting skillscomputer and technical conceptsprioritize workloadmanage multiple responsibilities
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Read the full posting here
JOB TITLE: Software Support Analyst Tier I
DEPARTMENT: Public Sector
REPORTS TO: Support Manager
JOB LOCATION: Canton, GA
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate’s degree or higher from a college or university is preferred