Customer Service Representative

Apply Job Type Full-time Description Customer Service Representative Standard Heating, Cooling & Plumbing | Birmingham, AL | Full-Time Be the voice Birmingham trusts when the AC quits. When a customer’s system goes down, you’re the first person they talk to, and the reason they hang up feeling taken care of. At Standard, our CSRs keep the whole operation moving: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when. While other shops slow down, we’re growing, and we’re looking for someone sharp, warm, and organized to grow with us. Who We Are Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. We’re part of the Blue Cardinal Home Services Group family, which means local-shop culture with the support and stability of a larger company behind it. What We Offer Medical, dental, and vision coverage 401(k) with company match PTO, 6 paid holidays, and 2 floating holidays Disability, HSA, FSA, pet insurance, and more Paid training, so no trades background is required A steady, year-round role with room to grow into dispatch, scheduling, or office leadership What You’ll Do Answer inbound calls and book service and maintenance appointments Schedule and confirm appointments, and keep customers updated on tech arrival times Enter and update customer information accurately in our scheduling software Follow up on estimates, open quotes, and maintenance agreement renewals Handle questions and concerns with patience, and know when to escalate Work closely with dispatch and our field team to keep the day running smoothly Requirements What We’re Looking For Customer service experience, especially phone-based or call center Someone friendly, upbeat, and calm under pressure, even on a 100-degree day with a full call board Organized, detail-oriented, and comfortable juggling multiple tasks Experience in home services, HVAC, or plumbing is a plus but not required Experience with ServiceTitan or similar scheduling software is a plus Requirements High school diploma or equivalent Strong verbal and written communication skills Comfortable using a computer, phone system, and scheduling software Reliable attendance and punctuality Ability to pass a background check and drug screen Why Standard? You won’t be a number here. You’ll be the person our customers remember, and the person our techs rely on. If you take pride in doing things right and helping people, we’d love to meet you. Apply today.