Operations Specialist - Military/Veterans: Bursar - UTK

About the company

University of Tennessee Health Science Center

Higher education · 1,001 to 5,000 employees

What you'll do

• Develop and maintain relationships with Veterans Administration, ROTC, and Vocational Rehabilitation programs
• Invoice and collect outstanding student scholarship payments
• Contact students and collect outstanding payments
• Prepare daily deposits
• Manage military program billing details
• Track third-party transactions in the Banner System
• Resolve benefit payment discrepancies with the Department of Veteran's Affairs

What you need

• <strong>Education:</strong>&nbsp;Associate degree
• <strong>Experience:</strong><ul><li>One year of related work experience, to include experience such as with financial data, collections, cashiering, explaining policies and procedures, and customer service. &nbsp;
• &nbsp;Knowledge of veteran programs and procedures. Familiarity with 3rd party billing, VA refunding, and accounting/auditing/reconciliation principles and practices &nbsp;
• <strong>Knowledge, Skills, Abilities:&nbsp;</strong><ul><li>Knowledge of generally accepted accounting principles and procedures.
• Knowledge of rules for customer communications or telemarketing.
• Accurate data entry, calculation and financial analysis skills.
• Ability to identify and solve reconciliation information/issues.
• Excellent negotiation skills.&nbsp;
• Should have strong people skills and possess experience in diffusing potentially volatile situations, handling frustrated customers and appropriately resolving their conflicts.
• <strong>Experience:</strong>&nbsp;<ul><li>Previous experience working with Veteran populations.
• Experience multitasking in a busy deadline driven office.
• Experience in higher education.&nbsp;
• <strong>Knowledge, Skills, Abilities:&nbsp;</strong>Possess the ability to interpret complex financial data and apply institutional, State, and Federal Procedures and regulations.<span>&nbsp; </span>Other qualities needed for this position include the ability to multi-task, be detail-oriented, work well under pressure (must meet deadlines), honesty, dependability and maintain confidentiality as required by FERPA regulations.
• <strong>UT market range: MR06</strong>
• <strong>Anticipated hiring range: $19.50</strong>
• Find more information on the UT Market Range structure&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://hr.tennessee.edu/pay/market-ranges/">here</a>
• Find more information on UT Benefits&nbsp;<a target="_blank" rel="noopener noreferrer" href="http://chrome-extension/efaidnbmnnnibpcajpcglclefindmkaj/https:/hr.utk.edu/wp-content/uploads/sites/56/2024/04/HR-Benefits-One-Pager-No-QR_compressed.pdf">here</a>

Key skills

Keywords for your resumePro

The words this employer's screening is likely to look for.