Work Order Management Technician - Facilities Services - UTK
University of Tennessee Health Science Center
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- Location
- Knoxville, TN
- Job type
- Full time
- Posted
- Oct 8
- 12 days ago
Career path
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About the company
University of Tennessee Health Science Center
Higher education · 1,001 to 5,000 employees
What you'll do
- Coordinate incident and service request management across Facilities Services, support Facilities Services incidents, problems, and service requests, and help ensure adherence to service and operational level agreements.
- Provide emergency awareness information about work order processing concerns.
What you need
- <strong>Required Education</strong>: <span> </span><ul style="list-style-type: disc;"><li><p>High School diploma or GED</p>
- <p><strong>Required Experience:</strong> </p><ul style="list-style-type: disc;"><li><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"><span><span style="font-size: 12pt;">This position requires at least two years of directly related experience in a Help/Dispatch/Service Desk environment.</span></span></p>
- <p><strong>Required Knowledge, Skills, Abilities: </strong></p>
- <p>This position requires knowledge of how to work in a Help/Dispatch/Service Desk environment. </p>
- <p>The applicant must possess strong customer service and problem-solving skills. </p>
- <p>The applicant must possess excellent oral and written communication, interpersonal, organizational, time-management, and team-building skills. </p>
- <p>The applicant must demonstrate the ability to coordinate and maintain a variety of</p>
- <p>The applicant must possess the ability to learn and use new technologies. </p>
- <p>The applicant must possess the ability to write and manage documentation and an ability to train fellow employees.</p>
- <strong>Other Conditions: </strong><ul><li>Valid Driver’s license
- Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
- University of Tennessee – Knoxville, TN Campus
- This is an on-site position
- <strong>UT market range: MR05</strong>
- Find more information on the UT Market Range structure <a target="_blank" rel="noopener noreferrer" href="https://hr.tennessee.edu/pay/market-ranges/">here</a>
- Find more information on UT Benefits <a target="_blank" rel="noopener noreferrer" href="https://hr.tennessee.edu/benefits/">here</a>
Key skills
customer supportprocess improvementteam
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Read the full posting here
The Work Order Management Technician serves as a Subject Matter Expert (SME) and Process Analyst for the Facilities Services One Call/Work Order Management team. This position must work well with a team, deliver exceptional customer support, and promote process improvement. This position will work with the Manager to ensure adherence to service level and operational level agreements for all Facilities Services requests through One Call. This position will work with all areas within Facilities Services to coordinate incident and service request management. This position occasionally provides emergency awareness information for any complaints or concerns with work order processing in Facilities Services. This position will provide support for a variety of Facilities Services related incidents, problems, and service requests. Work is completed with minimal oversight.